Terms of service.

1. Who we are, and who these terms are for

FastFound is operated by Fast Social LLC, a limited liability company registered in New Mexico, USA. You can reach us at legal@fastfound.co. In these terms, "we", "us" and "FastFound" mean the contracting entity identified in your region block in section 17; "you" means the business customer using our services.

Our services are for businesses only. By ordering, you confirm you are acting in the course of a business, trade or profession — not as a consumer — and that the person accepting these terms is authorised to bind the business. Consumer-protection rules written for individuals buying for personal use do not apply to our engagement, because we do not sell to individuals for personal use.

This section governs, and the rest of these terms are read subject to it.Sections 16 and 17 each describe what would follow if a court were nonetheless to treat you as a consumer. Those passages are contingencies, not exceptions and not qualifications: they set out a finding we would resist, and they are written so that you are not left to discover the position for yourself. Neither of them narrows what this section says, and neither is an invitation to read yourself into a category we do not sell to.

2. Acceptance — how a binding contract is formed

Accepting these terms creates a legally binding contract between your business and the contracting entity for your region (section 17). The contract is formed at the moment you do any of the following, whichever happens first:

• Checkout: you tick the terms-acceptance box at checkout, or you click the payment / subscribe button presented alongside a conspicuous notice that doing so constitutes acceptance of these terms, and your payment is authorised;
• Written acceptance: you accept a proposal or Order in writing — email is enough — or sign it, electronically or otherwise;
• Conduct: you instruct us to begin work, or pay an invoice that references these terms.

No New Mexico customers. We do not sell to businesses in New Mexico, USA. By accepting these terms you warrant that your business is not formed in, resident in, or operating from New Mexico, and that the services will not be used for a New Mexico establishment. If that warranty turns out to be untrue, we may rescind the contract and refund the amounts you have paid, and no services are owed.

Electronic acceptance is valid and intended by both of us to bind. Clicking, ticking or replying constitutes your electronic signature; no handwritten signature is required for these terms to take effect (in the US, under the ESIGN Act and UETA; in the UK, under the Electronic Communications Act 2000 and common law; in the EU, as an electronic signature under the eIDAS Regulation). At acceptance we record the dated revision of these terms you accepted, the contracting entity that revision named for your region, and the time — and that record is evidence of the agreement. The contract consists of your Order plus these terms (including the AI disclosure); no other terms — including any printed on or attached to a purchase order of yours — form part of it unless we agree to them in writing.

3. What we do

We build and operate growth systems for businesses: AI-search visibility, workflow automation, AI phone reception, email/SMS retention, short-form video, websites and care plans, store management, review and reputation programmes, ghostwriting, and conversion optimisation. The specific services, deliverables, fees and any service-specific terms for your engagement are set out in your order, proposal or online checkout (your "Order"). If an Order conflicts with these terms, the Order wins for that engagement.

We deliver much of our work with AI systems under human supervision and quality control. That is how we keep prices fair, and we are open about it — see our AI disclosure, which forms part of these terms.

4. The free audit

The free visibility audit is exactly that — free, no card, no obligation. It is produced substantially by automated systems, is a point-in-time snapshot based on public information about your business, and is provided "as is" for information only. It is not professional advice, and we make no promises about its completeness or about the results of acting on it. One audit per business at a time; we may decline or limit audits at our discretion (for example, obvious bulk or competitor scraping).

5. Term, renewal and cancellation

• Retainers and subscriptions run monthly and renew automatically until cancelled. Unless your Order says otherwise, either side may cancel with notice before the next renewal date; cancellation takes effect at the end of the paid-up period. No refunds for partial months unless required by law or stated in your Order.
• One-off builds (e.g. an automation build or website build) are scoped in the Order, with any deposit and milestone terms stated there.
• We may suspend or terminate services for non-payment, material breach, or where continuing would put us in breach of law or platform rules — we will tell you why and, where practicable, give you a chance to fix it first.

6. Fees, payment and taxes

• Fees are stated in your Order and charged in the currency shown at checkout. Payment is by the method offered at checkout (card or invoice), due on the schedule stated there.
• Prices exclude taxes. You are responsible for applicable sales tax, VAT, GST or similar. We collect business tax IDs (VAT/GST/ABN and similar) at signup — you confirm the ID you give us is valid and that your purchase is for your business.
• Third-party platform costs are yours: ad spend, and subscriptions billed to your own accounts (e.g. Shopify, Klaviyo, telephony usage) unless your Order says we absorb them.
• Late amounts may attract interest and reasonable recovery costs to the extent allowed by law, and we may pause work while an invoice is materially overdue.

7. What we need from you

• Timely access to the accounts, systems and information the service needs (e.g. your Google Business Profile, CMS, ad or email platform), and prompt review and approval where the service includes approval steps.
• Accurate information about your business, and about the legal basis you hold for any contact data you give us (see section 8).
• Keeping your own credentials secure. Where we hold credentials for you, we store them in access-controlled systems. You will not receive logins to our internal automation infrastructure — it is operated by us, for you.
• Telling us promptly when access changes. If you change, rotate or revoke any password, account, permission or system we rely on to deliver your services — or anything else that affects our access — you must notify us promptly at hello@fastfound.co (or, once available, through your client dashboard, which will then be the preferred route). We are not responsible for missed work, broken automations or service interruptions caused by access changes you did not tell us about, and time we spend diagnosing them is billable.
• Making sure claims you ask us to publish about your business (prices, qualifications, guarantees) are true. You are responsible for the accuracy of content you approve.

8. Marketing messages — consent is non-negotiable

Some services send electronic messages (email, SMS, calls) to your customers or prospects. Message and consent rules differ by country — TCPA and state law in the US, CASL in Canada, PECR in the UK, the Spam Act in Australia, and equivalents elsewhere — and the penalties are serious. So this part is strict:

• You warrant that every recipient list, number or address you provide comes with a valid legal basis to message them in the recipient's country (consent, or a genuinely applicable exemption), and that you will keep records proving it.
• We enforce platform rules: sender registration where required (e.g. US A2P 10DLC), identification and unsubscribe mechanisms in every campaign, and suppression-list hygiene. We may refuse, pause or modify any send we reasonably believe is non-compliant — doing so is not a breach of contract.
• How we build an unsubscribe, and why it is built that way. Every campaign we run for you carries a permanent stop as the primary option. Where we offer a pause as well, the permanent option is never smaller, never further down the page and never behind a second click — a menu that buries the full stop is not a menu, and US law requires an all-stop option to be genuinely included in one. A pause always states the date it ends before it is chosen. A one-click unsubscribe sent by the recipient's own mail client, and a STOP replied to a text message, are always permanent, because no choice was offered in either. And no page of ours changes anything on being loaded — only on being pressed — so a security scanner following a link cannot unsubscribe your customers for them. If you ask us to run it differently, we will tell you why we are not going to.
• Review requests are marketing in several jurisdictions. Where consent is required for them (e.g. SMS review invitations in the US and Canada), we only send with a verified consent basis.
• You will indemnify us for claims, fines and losses arising from recipient data you supplied without the legal basis you warranted (see section 13 for how liability works generally).

The consent standard, country by country

"Valid legal basis" in this section means, per recipient country, at minimum the following. Where a message crosses borders, the recipient's country sets the bar, not yours.

• United States (TCPA, FTC and state equivalents): prior express written consent for marketing texts and autodialed or prerecorded marketing calls — a dated, signed or checked record naming your business, the number consented, and what the recipient agreed to receive. Review-request texts count as marketing. Purely transactional messages still need consent, just not written. We register your traffic under A2P 10DLC before the first send, and we respect quiet hours (8am–9pm recipient local time, and stricter state windows where they apply).
• Canada (CASL): express opt-in is the default for every commercial electronic message, review requests included. Implied consent exists only inside an existing business relationship — 2 years from a purchase, 6 months from an inquiry — and our sending flows check the consent basis and window per recipient before anything goes to a Canadian number or address. Every message identifies you and unsubscribes cleanly. We do not currently run campaigns targeting Quebec that would trigger French-language duties.
• United Kingdom (PECR + UK GDPR): consent for electronic marketing to individuals, including sole traders. The "soft opt-in" applies only where you collected the contact yourself during a sale (or negotiations for one), you're marketing your own similar products, and an opt-out was offered at collection and in every message since. Corporate email addresses sit outside PECR's consent rule but still get identification, unsubscribe and UK GDPR fair processing.
• EU/EEA (ePrivacy rules + GDPR): the same shape as the UK — consent, or the existing-customer exception as implemented in the recipient's member state — with identification and unsubscribe in every message.
• Australia (Spam Act): express consent, or consent reasonably inferred from an existing relationship. Every message identifies the sender and carries a functional unsubscribe that keeps working for at least 30 days and is honoured within 5 business days. Review-integrity rules under the Australian Consumer Law apply on top — section 9.
• New Zealand (UEMA): express or inferred consent, sender identification and a functional unsubscribe in every message.
• Everywhere else: the global default — no marketing message without a recorded opt-in, identification and a working unsubscribe in every message, and suppression requests honoured promptly.

We may ask to see your consent records before the first send and audit samples during the engagement. "We'll take the risk" is not an instruction we accept — the regulators in this section can reach us as the sender, so the standard above is built into the sending flows, not just this page.

9. Reviews and reputation — how we operate

Our review programmes follow one rule set everywhere, based on the strictest applicable standards (US FTC rule on fake reviews, UK DMCC, Australian Consumer Law): we ask everyone, we never gate (no filtering out likely-negative reviewers before asking), we disclose incentives where any exist, and we never write, buy or fabricate reviews. We will not implement a review flow that breaks these rules, even on instruction — asking us to is grounds for termination without refund of the current period.

10. AI systems in your services

• AI agents that interact with your customers (e.g. the AI receptionist) identify themselves as automated. We do not run undisclosed bots on your behalf.
• AI-generated deliverables pass human quality control before publication where the Order includes review, and are labelled where the law or a platform requires labelling.
• You should review AI-assisted deliverables before relying on them for regulated, medical, legal or financial claims — flag anything sensitive in your Order and we will route it for enhanced human review.

11. Intellectual property

• Once you have paid for a deliverable, you own it (or hold a perpetual, worldwide licence where third-party components — fonts, stock, platform templates — can only be licensed).
• Our pre-existing tools, systems, prompts, workflows, know-how and anything we build to operate services generally remain ours. Nothing in an engagement transfers our platform to you.
• You confirm you have rights to the materials you give us (logos, images, copy, data), and license us to use them to deliver the services.
• We may name you as a client and describe non-confidential results unless your Order says otherwise or you tell us in writing to stop.

12. Confidentiality and data protection

Each side keeps the other's non-public information confidential and uses it only for the engagement. Where we process personal data on your behalf (your customer lists, call logs, campaign data), we act as your processor/service provider under our Privacy Policy and any data-processing terms in your Order; you remain responsible for the lawfulness of the data you provide. Where we decide how data is used (our own site, our leads, our billing), we are the controller — the Privacy Policy explains both roles.

13. What we promise — and what we can't

• We will deliver services with reasonable skill and care, honestly described and honestly measured. Reported metrics come from named sources (platform analytics, call logs, tracked citations) that you can inspect.
• No guaranteed outcomes. Search engines, AI assistants, review platforms and ad networks are third parties we do not control. We do not guarantee rankings, AI citations or recommendations, review scores, delivery rates, traffic or revenue. Anyone who guarantees you those is lying to you.
• Except as expressly stated, services are provided without other warranties, express or implied, to the extent the law allows.
• Liability cap: to the extent permitted by law, each side's total liability under an engagement is capped at the fees you paid us for that engagement in the 12 months before the event giving rise to the claim, and neither side is liable for indirect or consequential loss, lost profits or lost data. The cap does not apply to what cannot be capped by law — e.g. liability for fraud, or for death or personal injury caused by negligence — nor to your obligations under section 8 or unpaid fees.

14. Suspension for compliance

If a law, regulator, or platform rule change makes part of a service non-compliant, we may modify or suspend that part while we adapt it. If we cannot make it compliant within a reasonable time, either side may cancel the affected service and we will refund any prepaid fees for the cancelled portion.

15. General

• These terms plus your Order are the whole agreement for an engagement and replace prior discussions.
• We may update these terms; material changes will be notified (email or a notice on this page) at least 14 days before they take effect for existing customers. If you don't accept a material change, you may cancel before it takes effect.
• Neither side is liable for delay caused by events beyond reasonable control.
• You may not assign an engagement without our consent (not to be unreasonably withheld); we may assign to an affiliate or in a sale of the business, with notice.
• If part of these terms is unenforceable, the rest still stands. A failure to enforce is not a waiver.

16. Language

These terms, and every other legal document on this site, are written in English. English is the language of this contract.

Most of the rest of this site is published in ten languages. Those translations are made in good faith and we would rather you read us in your own language than in ours — but a translation is a convenience, not a second contract. Where a translated page and the English text conflict, the English text prevails. Every non-English page on this site says so at the bottom.

Section 1 governs, and this clause stands as written. What follows is a contingency rather than a limit on it. If a court were nonetheless to decide — against section 1, and against a position we would strongly defend — that you are to be treated as a consumer, and the law of the country you live in gave a translated or local-language version some standing that this clause does not, then to that extent that law would win. We set it out because we would rather you read it here than discover it, not because we expect it to apply. Nothing in these terms is meant to take away a protection you cannot agree to give up.

17. Your region

The entity you contract with, governing law and courts depend on your billing location, set at signup. The switcher at the top of this page only changes which block is highlighted.

18. The beta programme

This section applies only if you have been accepted into the FastFound beta programme and have paid for a beta seat. It changes the sections above only where it says so, and for everyone else it changes nothing at all.

• What you pay. A beta seat is a single payment, priced at 1% of the package's published monthly price, rounded, plus tax where it applies. It is not a subscription: it does not recur and it does not turn into one. If you carry on with us afterwards, you buy a plan in the ordinary way.
• What you get, and for how long. The systems in the package you chose, running on your real business. Access starts when your payment clears and runs until the later of two dates: the day we close the programme, and 2 calendar months after your payment — plus any extension you earn below. We set the programme's closing date and may move it, but never earlier than that 2 calendar month floor for a seat already paid for.
• Extensions you earn. File an issue we judge important and you earn 30 days of further access; write a comment that we judge constructive and that moves an issue forward and you earn 7 days. That judgment is made in the first instance by an AI system, and a person can overrule it in either direction — see our AI disclosure. We may cap how many issues and comments one tester files in a day. We do not pay for reports, and nothing in this section makes you our employee or contractor.
• The lifetime discount. While your beta membership is active you carry a 10% discount on FastFound services, and you keep it for as long as you remain a customer without a break. It is added to any other discount you are given rather than replacing it, and it is withdrawn if your membership is revoked for a breach of these terms.
• Your reports are shared, and we act on them. The issue log is visible to every tester in the programme. Do not put confidential information, personal data about other people, or anything you are not free to share into an issue or a comment. What you write stays yours; you give us a licence to use it to run and improve the services, without payment and without a time limit.
• Beta means defects. A beta service is unfinished by definition. Section 13 already sets out what we do and do not promise; for a beta seat, add this — there is no service level, no uptime commitment, no promise that a feature you are using will still exist next month, and test data may be reset. Run it on your real business by all means, that is the point, but keep your own records and do not make it your only system of record.
• Ending it. Either of us may end a beta membership at any time, for any reason, by email. If it ends before the programme closes we refund your beta payment in full, whichever of us ended it. We do not refund a membership obtained by misrepresentation or revoked for a breach of these terms.
• Where the words live. Our beta page describes the programme in marketing words; this section is the contractual one, and it governs wherever the two differ.
• Nothing here changes who these terms are for. Section 1 governs a beta seat exactly as it governs a paid plan, and Section 17 settles the contracting entity, the governing law and the courts in exactly the same way.

Questions about any of this — before or after you sign — go to legal@fastfound.co. We answer in plain words there too.